To ensure that all work arising from Quotations and Acceptances received from Customers are planned, organised and controlled.

The following procedures are used to enable effective service control, as detailed on the Cleaning Specification and Financial Breakdown, supplied with our quotation.

Procedure control

Service
To determine the Customer's Requirement, offer suitable solutions where operating difficulties may exist, for which MCS ltd are able to provide effectively the service, to the Customer's Satisfaction

Best Value
At MCS we aim to offer all our clients “Best Value” Our recognition of such requires us to conduct a full appraisal of all possible options for service delivery, thus ensuring the service is delivered in a way that meets both the legal and financial requirements of both customers and ourselves.

Staff Resources
To provide the necessary Staff Resources, using the Operating Procedures listed in the MCS Ltd, Employment and Health & Safety Manuals, to ensure Customer Satisfaction with Effective Service and Product Realisation.

To ensure training needs are identified, and that the staff are trained effectively to enable them to achieve high standards of work. To verify the effectiveness of training carried out and by maintaining Training Records.

System Monitoring
To maintain and improve the Operation and Effectiveness of the Company's Quality Assurance System by Monitoring Company Processes and Independent Audits.

To ensure action is taken to correct problems caused by any incidence of service or materials non-conformance.

To carry out Preventive Action to minimise the incidence of customer complaints.

Purchasing
To ensure that Materials, General Equipment and Electrical Machinery are obtained from suppliers capable of meeting Company Quality Requirements.

To ensure suppliers are clearly informed of Company Purchase Requirements

Stock and Material Control
Ensure that Stores and Materials Identity and the Inspection Status is maintained during all stages of receipt, storage, delivery

To ensure Stores and Materials are stored safely as listed in Manufactures Instructions, and COSHH information or PAT Certificates are available to cleaning staff or Customers as required.